When you access our website and mobile applications, we automatically collect technical and usage information, including:

• Device Information: Device type, model, operating system and version, unique device identifiers, mobile network information
• Connection Data: IP address, ISP, approximate geolocation based on IP address, time zone settings
• Browser Information: Browser type and version, language preferences, screen resolution
• Usage Data: Pages visited, features used, time spent on pages, navigation paths, search queries
• Interaction Data: Links clicked, buttons pressed, property views, saved searches, favorite listings
• Performance Data: Page load times, errors encountered, crash reports, response times
• Referral Information: Referring URLs, campaign sources, affiliate links
• Cookie Data: Cookie identifiers, tracking pixels, web beacons (see Cookies section below)

Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect this data. These help us understand user behavior, improve our services, and deliver personalized experiences.

Control Options: You can manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality. See our Cookies section for detailed information.

We may receive additional information about you from various third-party sources to enhance our services:

• Social Media Platforms: When you connect your Facebook, Google, or Line accounts, we may receive your profile information, email address, and profile picture
• Analytics Providers: Google Analytics, Facebook Pixel, and other services provide aggregated usage statistics and demographic information
• Marketing Partners: Advertising networks and marketing platforms share campaign performance data and audience insights
• Public Records: Property ownership records, land registry data, public property listings, and real estate databases
• Credit and Verification Services: Identity verification services, credit bureaus (with your consent), background check providers
• Real Estate Partners: Property developers, real estate agencies, and property management companies
• Data Enrichment Services: Companies that provide additional demographic and property data to enhance our listings

Data Combination: We may combine information from different sources to create a more complete profile, improve recommendations, and enhance your experience.

Third-Party Responsibility: We are not responsible for the privacy practices of third-party sources. We recommend reviewing their privacy policies before sharing information with them.

We use your information for the following core service purposes:

• Account Management: Create and manage your account, verify your identity, authenticate login sessions, maintain user profiles
• Service Delivery: Display property listings, process search queries, show personalized recommendations, save favorite properties
• Transaction Processing: Facilitate property inquiries, connect buyers with sellers/agents, process payments, manage bookings and viewings
• Customer Support: Respond to inquiries, resolve technical issues, provide assistance, handle complaints and disputes
• Personalization: Customize your experience based on preferences, show relevant properties, remember your settings, provide location-based content
• Service Improvement: Analyze usage patterns, identify trends, test new features, optimize website performance, fix bugs and errors
• Quality Assurance: Monitor service quality, conduct user research, gather feedback, evaluate satisfaction
• Platform Development: Develop new features, enhance existing functionality, improve user interface and experience

Legal Basis: We process this information based on our contractual obligations to provide services, our legitimate business interests, and your consent where required.

We communicate with you for marketing and informational purposes:

• Marketing Emails: Newsletters featuring new properties, market insights, tips for buyers/sellers, special promotions and offers
• Property Alerts: Notifications about properties matching your saved searches, price changes, new listings in preferred areas
• Service Updates: Announcements about new features, platform improvements, policy changes, maintenance schedules
• Transactional Messages: Account confirmations, password resets, booking confirmations, inquiry responses (these cannot be opted out)
• Surveys and Feedback: Requests for your opinion, satisfaction surveys, product research, beta testing invitations
• Event Invitations: Property viewings, open houses, real estate seminars, webinars, networking events
• Push Notifications: Mobile app alerts, real-time updates, urgent property opportunities (can be controlled in app settings)
• SMS/Text Messages: Appointment reminders, verification codes, urgent notifications (with your explicit consent)

Consent and Control: We only send marketing communications with your consent. You can manage your preferences at any time.

Opt-Out Options: Click unsubscribe in any email, adjust preferences in your account settings, contact us directly, or use app notification settings. Opt-out requests are processed within 10 business days.

We may use your information for legal compliance and platform security:

• Legal Compliance: Comply with applicable laws, regulations, and legal processes, respond to government requests, court orders, and subpoenas
• Policy Enforcement: Enforce our Terms of Use, Privacy Policy, and other agreements, investigate violations, take appropriate action against rule breakers
• Fraud Prevention: Detect and prevent fraudulent listings, fake accounts, payment fraud, identity theft, scams targeting users
• Security Protection: Identify security threats, prevent unauthorized access, protect against cyber attacks, detect malicious activity
• Dispute Resolution: Investigate complaints, mediate disputes between users, maintain records for legal purposes
• Rights Protection: Protect intellectual property rights, defend against legal claims, assert legal rights and defenses
• Safety Measures: Ensure user safety, prevent harassment or abuse, protect vulnerable individuals, maintain platform integrity
• Audit and Compliance: Conduct internal audits, maintain compliance records, prepare regulatory reports

Necessary Processing: This processing is necessary for compliance with legal obligations and our legitimate interests in maintaining a safe, secure platform.

When you list a property or make an inquiry, certain information (such as your name and contact details) may be shared with relevant parties, including:

• Property buyers or renters
• Real estate agents
• Property owners

You control what information is included in your public listings and profile.

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Cloud storage and hosting providers
• Analytics and data analysis companies
• Marketing and advertising partners
• Customer service and communication platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information if required by law or in connection with legal proceedings. Additionally, if Propland Realtor is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

In such cases, we will provide notice and ensure that the receiving party agrees to handle your information in accordance with this Privacy Policy.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure data storage and backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When determining retention periods, we consider factors such as:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• The purposes for which we process the information
• Whether we can achieve those purposes through other means

When we no longer need your information, we will securely delete or anonymize it.

You have the right to access, review, and update your personal information. You can do this by:

• Logging into your account and updating your profile
• Contacting us directly to request access to your information
• Requesting corrections to inaccurate or incomplete data

We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

You have the right to:

• Request deletion: Ask us to delete your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business purposes)
• Data portability: Request a copy of your information in a structured, commonly used, and machine-readable format
• Withdraw consent: Where we rely on your consent to process your information, you can withdraw it at any time

To exercise these rights, please contact us using the information provided below.

You can control your marketing preferences and cookie settings:

• Email preferences: Unsubscribe from marketing emails using the link in any promotional message
• Cookie settings: Adjust your browser settings to refuse cookies or alert you when cookies are being sent
• Do Not Track: We honor Do Not Track signals where applicable

Note that disabling cookies may affect the functionality of our website.

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser and capture certain information. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

Purpose: Cookies enable us to provide essential functionality, improve user experience, analyze site usage, and deliver relevant advertising.

Essential Cookies: Required for website functionality, authentication, security, and basic operations. These cannot be disabled.

Performance Cookies: Collect anonymous data about site usage, page views, error messages, and loading times to help us improve performance.

Functionality Cookies: Remember your preferences (language, location, saved searches) to personalize your experience.

Advertising Cookies: Track your browsing to show relevant property advertisements and measure campaign effectiveness.

Analytics Cookies: Help us understand user behavior through services like Google Analytics, providing insights into popular features and content.

You can control cookies through your browser settings:

• Block all cookies
• Accept only first-party cookies
• Delete existing cookies
• Set cookies to expire when you close your browser

Browser Instructions: Visit your browser's help section for cookie management instructions (Chrome, Firefox, Safari, Edge).

Impact: Disabling cookies may prevent you from using certain features, saving preferences, or accessing your account.

We use third-party analytics services to understand website usage:

• Google Analytics: Tracks user interactions, demographics, and traffic sources. Privacy Policy
• Facebook Pixel: Monitors conversions and user behavior for advertising optimization
• Hotjar: Provides heatmaps and session recordings to improve user experience

You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

We partner with secure payment processors to handle transactions. We do not store your complete payment card information on our servers.

Payment Partners: Stripe, PayPal, and local payment gateways in Thailand. Each has its own privacy policy and security measures.

PCI Compliance: Our payment processors are PCI DSS compliant, ensuring the highest security standards for card transactions.

Our website includes social media features and widgets:

• Share buttons (Facebook, Twitter, Line, WhatsApp)
• Social login options (Facebook Login, Google Sign-In)
• Embedded content from social platforms

Data Collection: These features may collect your IP address, pages visited, and set cookies to enable functionality.

Third-Party Policies: Social media interactions are governed by the respective platform's privacy policy.

We work with advertising networks to display relevant property advertisements:

• Google Ads: Remarketing and display advertising across Google's network
• Facebook Ads: Targeted advertising on Facebook and Instagram
• Programmatic Advertising: Real-time bidding platforms for ad placement

Interest-Based Advertising: Ads are tailored based on your browsing behavior and preferences.

Opt-Out: Visit DAA Opt-Out or EDAA Opt-Out to control interest-based advertising.

We collect and use location information to enhance your property search experience:

• Approximate Location (IP-based): Automatically detected from your IP address to show properties in your general area
• Precise Location (GPS): With your permission, we access device GPS to show nearby properties and calculate distances
• Search Location: Addresses and areas you manually enter for property searches

Permissions: Precise location access requires your explicit consent through device settings. You can revoke this permission anytime.

Benefits: Location services help us provide relevant search results, distance calculations, neighborhood information, and local market insights.

You can control location access:

• Device Settings: Disable location services for Propland Realtor in your phone/tablet settings
• Browser Permissions: Block location requests through browser privacy settings
• Manual Search: Search by entering city names or addresses without sharing your location

Note: Disabling location services won't prevent you from using our platform, but some features may be less personalized.

Zero Tolerance Policy: Propland Realtor strictly prohibits defamation, slander, libel, and any form of harmful content against other users, agents, property owners, or third parties.

Prohibited Actions Include:

• Defamatory Reviews: Posting false or misleading reviews intended to damage someone's reputation
• False Accusations: Making unsubstantiated claims about fraud, illegal activities, or unethical behavior
• Personal Attacks: Using offensive, threatening, or abusive language toward other users
• Harassment: Repeatedly targeting individuals with negative content or unwanted communications
• Fake Reviews: Creating fake accounts to post negative reviews or artificially boost ratings
• Misleading Information: Intentionally spreading false information about properties, agents, or services
• Privacy Violations: Sharing personal information about others without consent
• Hate Speech: Content that promotes discrimination based on race, religion, gender, nationality, or other protected characteristics

Legal Consequences: Defamation is a criminal offense under Thai law (Criminal Code Sections 326-333) and can result in:

• Imprisonment up to 2 years
• Fines up to 200,000 Baht
• Civil liability for damages

Platform Actions: Violators may face immediate account suspension, permanent ban, content removal, and we may cooperate with law enforcement authorities.

Honest and Fair Reviews: We encourage users to share genuine experiences while maintaining respect and professionalism.

Acceptable Reviews:

• Honest feedback based on actual experiences
• Constructive criticism with specific details
• Fair assessment of services received
• Factual information about transactions

Unacceptable Reviews:

• Reviews containing false statements of fact
• Reviews written by competitors or with conflicts of interest
• Reviews that disclose confidential information
• Reviews containing threats or intimidation
• Reviews with discriminatory language
• Duplicate or spam reviews

Review Moderation: All reviews are subject to moderation. We reserve the right to remove reviews that violate these guidelines without prior notice.

Dispute Resolution: If you believe a review about you is false or defamatory, contact us at info@proplandrealtor.com with supporting evidence. We will investigate and take appropriate action.

How to Report: If you encounter defamatory content or policy violations, please report immediately:

• Email: report@proplandrealtor.com
• In-Platform: Use the "Report" button on reviews or listings
• Phone: +(66) 88 952 4197

Include in Your Report:

• Link or screenshot of the violating content
• Explanation of how it violates our policies
• Any evidence supporting your claim
• Your contact information for follow-up

Response Time: We will acknowledge reports within 24 hours and take action within 3-7 business days depending on complexity.

Age Restriction: Our services are designed for adults (18 years and older). We do not knowingly collect, use, or share personal information from children under 18.

Parental Notice: If we become aware that we have inadvertently collected information from a child without proper parental consent, we will:

• Delete the information immediately from our systems
• Terminate the associated account
• Notify the parent or guardian if contact information is available
• Prevent future access to services by that individual

Reporting: If you believe we have collected information from a child, please contact us immediately at info@proplandrealtor.com with:

• The child's name and age
• The account username or email address
• Your relationship to the child
• Details about how the information was collected

Parental Controls: We encourage parents to monitor their children's online activities and use parental control tools to prevent unauthorized access.

Cross-Border Transfers: Your personal information may be transferred to, stored, and processed in countries outside Thailand, including but not limited to:

• United States (cloud hosting servers)
• Singapore (data processing centers)
• European Union (analytics and marketing tools)
• Other countries where our service providers operate

Data Protection Standards: These countries may have different data protection laws than Thailand. However, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by regulatory authorities
• Privacy Shield certification (where applicable)
• Binding Corporate Rules for multinational service providers
• Adequacy decisions recognizing equivalent protection levels

Your Rights: Even when data is transferred internationally, you maintain all privacy rights described in this policy.

Questions: For more information about international transfers and safeguards, contact our data protection officer at info@proplandrealtor.com.

Policy Updates: We may update this Privacy Policy periodically to reflect changes in:

• Our privacy practices and data processing activities
• Legal and regulatory requirements
• Technology and security measures
• Business operations and service offerings

Notification Methods: When we make changes, we will notify you through:

• Email Notification: Sent to your registered email address for material changes
• Website Banner: Prominent notice on our homepage for 30 days
• In-App Notification: Alert when you next log into your account
• Dashboard Alert: Message in your user dashboard

Types of Changes:

• Material Changes: Significant changes affecting your rights (30-day notice period before taking effect)
• Minor Updates: Clarifications, contact info, formatting (effective immediately upon posting)

Version History: Previous versions are archived and available upon request.

Effective Date: The "Last Updated" date at the top of this policy indicates when the current version became effective.

Continued Use: Your continued use of our services after changes take effect constitutes acceptance of the updated policy. If you disagree with changes, you may close your account.

Data Protection Officer: If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Request Types We Handle:

• Access Requests: Obtain a copy of your personal data
• Correction Requests: Update inaccurate or incomplete information
• Deletion Requests: Request removal of your personal data
• Data Portability: Receive your data in a machine-readable format
• Marketing Opt-Out: Unsubscribe from promotional communications
• Complaints: Report privacy concerns or violations
• General Inquiries: Ask questions about our privacy practices

Response Time: We will acknowledge your request within 3 business days and provide a substantive response within:

• Simple Requests: 7-14 business days
• Complex Requests: 30 business days (with status updates every 7 days)
• Legal Requests: As required by applicable law

Complaint Procedures: If you're not satisfied with our response:

• Request escalation to our senior management
• Contact the Thai Personal Data Protection Committee (PDPC)
• Seek legal advice or file a complaint with relevant authorities

Identity Verification: For security purposes, we may ask you to verify your identity before processing certain requests. This helps protect your personal information from unauthorized access.