You must be at least 18 years old to use our services. By registering for an account, you represent and warrant that you are of legal age to form a binding contract and meet all eligibility requirements.

You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials.

As a user of Propland Realtor, you agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to use our services to engage in any fraudulent, abusive, or otherwise illegal activity.

You are responsible for all content you post, upload, or otherwise make available through our service. This includes property listings, images, descriptions, and any other information you provide.

Property owners and agents must ensure that all information in their listings is accurate, complete, and not misleading. This includes property descriptions, prices, images, and availability status.

While we strive to verify listings, Propland Realtor does not guarantee the accuracy of information provided by third parties. Users are encouraged to independently verify all property details before making any decisions or transactions.

Identity verification: agents and property owners must verify their identity (a photo of the front of their ID card or passport and a selfie, reviewed by Propland) before publishing listings. You must submit only your own documents and face. Submitting someone else's documents, edited images, or a photo of another person is prohibited and may lead to removal of listings and suspension of the account. How the photos are handled and when they are deleted is described in the Privacy Policy.

Propland Realtor acts as a platform connecting buyers, sellers, renters, and agents. We are not a party to any transactions and do not represent either party in property transactions. All agreements are between the parties involved.

Users acknowledge that they are responsible for conducting their own due diligence, including property inspections, legal reviews, and financial assessments before entering into any property transaction.

Users may not post listings that are fraudulent, misleading, or violate any laws or regulations. This includes properties that are not legally available for sale or rent, or listings that discriminate based on race, religion, gender, or other protected characteristics.

We reserve the right to remove any listing that violates these terms or is deemed inappropriate at our sole discretion.

Propland has zero tolerance for objectionable content or abusive users, including chat messages, reviews, photos and listings that are fraudulent, harassing, defamatory, sexual, violent, hateful or illegal.

• Report in the app: tap ⋯ in a chat header to report or block the user, long-press a message to report it, or tap “Report” on a review.
• Block: a blocked user can no longer message you and the chat is hidden. You can unblock from the chat screen.
• Action: our team reviews reports within 24 hours, removes violating content and suspends or closes the offending account.
• You can also report by email to info@proplandrealtor.com.

Zero Tolerance Policy: Propland Realtor strictly prohibits defamation, slander, libel, and any form of harmful content against other users, agents, property owners, or third parties.

Prohibited Actions Include:

• Defamatory Reviews: Posting false or misleading reviews intended to damage someone's reputation
• False Accusations: Making unsubstantiated claims about fraud, illegal activities, or unethical behavior
• Personal Attacks: Using offensive, threatening, or abusive language toward other users
• Harassment: Repeatedly targeting individuals with negative content or unwanted communications
• Fake Reviews: Creating fake accounts to post negative reviews or artificially boost ratings
• Misleading Information: Intentionally spreading false information about properties, agents, or services
• Privacy Violations: Sharing personal information about others without consent
• Hate Speech: Content that promotes discrimination based on race, religion, gender, nationality, or other protected characteristics

Legal Consequences: Defamation is a criminal offense under Thai law (Criminal Code Sections 326-333) and can result in:

• Imprisonment up to 2 years
• Fines up to 200,000 Baht
• Civil liability for damages

Platform Actions: Violators may face immediate account suspension, permanent ban, content removal, and we may cooperate with law enforcement authorities.

Honest and Fair Reviews: We encourage users to share genuine experiences while maintaining respect and professionalism.

Acceptable Reviews:

• Honest feedback based on actual experiences
• Constructive criticism with specific details
• Fair assessment of services received
• Factual information about transactions

Unacceptable Reviews:

• Reviews containing false statements of fact
• Reviews written by competitors or with conflicts of interest
• Reviews that disclose confidential information
• Reviews containing threats or intimidation
• Reviews with discriminatory language
• Duplicate or spam reviews

Review Moderation: All reviews are subject to moderation. We reserve the right to remove reviews that violate these guidelines without prior notice.

Dispute Resolution: If you believe a review about you is false or defamatory, contact us at info@proplandrealtor.com with supporting evidence. We will investigate and take appropriate action.

Propland Realtor accepts the following payment methods, processed securely through Omise (PCI-DSS Level 1 certified payment gateway):

• Credit / Debit Card — Visa, Mastercard, JCB
• PromptPay — QR code payment via Thai banking apps
• TrueMoney Wallet — Redirect to TrueMoney to complete payment

All transactions are encrypted using 256-bit SSL technology. Propland Realtor does not store your full card number or payment credentials. Users are responsible for providing accurate payment information and ensuring sufficient funds are available.

Upon successful payment, your membership package is activated immediately and automatically. You will gain instant access to all features included in your selected plan, including property listings, booth ads, and contract tools.

A confirmation will be reflected in your dashboard. If your package is not activated within 15 minutes of payment, please contact our support team at info@proplandrealtor.com.

All purchases made through Propland Realtor are final and non-refundable. This includes:

• Subscription packages and membership fees (Monthly and Yearly)
• Property listing fees and promotional services
• Featured listing upgrades and add-on services
• Any other paid services or products

By completing a purchase, you acknowledge and agree that no refunds will be issued, regardless of the reason, including change of mind, early cancellation, or dissatisfaction with the service.

In the event of a technical error or duplicate charge caused by our system, please contact us within 7 days for investigation. Verified duplicate charges will be refunded within 30 business days.

Exception for App Store purchases: packages subscribed in the Propland app on iPhone or iPad are paid through Apple, and refunds follow Apple’s policy at reportaproblem.apple.com (see “App Store Subscriptions”). The no-refund policy above applies only to payments made directly to Propland.

Each package is a one-time purchase valid for the selected billing period (30 days for monthly, 12 months for yearly). By default, no automatic renewal occurs — your account will revert to the Free plan upon expiry unless you manually purchase a new package.

• Your package remains active until the end of the billing period.
• Early cancellation does not entitle you to a partial or full refund.
• Optional Auto-Renewal: When paying by credit or debit card, you may enable Auto-Renewal so your card is charged automatically before expiry. You can enable or disable this feature at any time from your Package dashboard.
• If Auto-Renewal is enabled and a charge fails, we will notify you by email. After 3 failed attempts, Auto-Renewal will be disabled automatically and your account will revert to the Free plan.

To cancel an active Auto-Renewal subscription, go to your Package dashboard and cancel before the next billing date. No charges will occur after cancellation.

Subscriptions bought through the App Store are not managed in your Propland account settings. Cancel them in Settings > [your name] > Subscriptions on your Apple device at least 24 hours before the current period ends.

Propland Realtor reserves the right to modify pricing for our services at any time. Price changes will not affect existing active subscriptions until they expire.

We will provide reasonable notice of any significant price changes via email or in-app notification. Promotional pricing and special offers may be modified or discontinued without prior notice.

Packages bought in the Propland app on iPhone and iPad are auto-renewable subscriptions (monthly or yearly), charged to your Apple ID when you confirm the purchase. The price is shown on the package screen before you confirm.

Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Apple charges the renewal within 24 hours before the period ends. Manage or cancel in Settings > [your name] > Subscriptions. Deleting your Propland account does not cancel the subscription.

Refunds for App Store purchases are handled by Apple under Apple’s policy at reportaproblem.apple.com. If Apple refunds a purchase, that package’s benefits end.

Each package gives the listing, boost credit and contract quotas shown on the package screen to the Propland account used to buy it, in the app and on the website. Use Restore Purchases to bring them back on a new device.

Use of the Propland app on Apple devices is governed by these Terms together with Apple’s standard Licensed Application End User License Agreement.

• This agreement is between you and Propland Realtor only, not Apple, and Propland (not Apple) is responsible for the app and its content.
• Apple has no obligation to provide any maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); to the extent permitted by law, Apple has no other warranty obligation with respect to the app.
• Propland (not Apple) is responsible for any claims relating to the app, including product liability, failure to meet legal or regulatory requirements, consumer protection or privacy claims, and claims that the app infringes a third party’s intellectual property.
• You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce it against you.
• Questions or complaints about the app: info@proplandrealtor.com

All content on the Propland Realtor platform, including but not limited to text, graphics, logos, images, and software, is the property of Propland Realtor or its content suppliers and is protected by international copyright laws.

Users retain ownership of content they upload but grant Propland Realtor a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content for the purpose of operating and promoting our services.

We respect the intellectual property rights of others and expect our users to do the same. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please contact us immediately with detailed information.

Users who repeatedly infringe on the intellectual property rights of others will have their accounts terminated.

We collect and use personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

By creating an account, you agree to receive communications from Propland Realtor, including service announcements, administrative messages, and promotional offers. You can opt out of promotional communications at any time.

Propland Realtor and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

We make no warranties or representations about the accuracy or completeness of the content provided through our service or the content of any sites linked to our service.

The limitations above do not apply to liability that cannot be excluded or limited by law, including damage to life, body or health and damage caused by our wilful misconduct or gross negligence, under the Unfair Contract Terms Act B.E. 2540 (1997).

You agree to indemnify, defend, and hold harmless Propland Realtor and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our services, violation of these Terms, or infringement of any rights of another party.

We strive to provide uninterrupted service but do not guarantee that our service will be available at all times. We may suspend, withdraw, or restrict access to all or part of our platform for business and operational reasons.

These Terms of Use shall be governed by and construed in accordance with the laws of Thailand, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Thailand.

We reserve the right to terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the service will immediately cease.

If you have any questions about these Terms of Use, please contact us at:

Email: info@proplandrealtor.com
Phone: +(66) 88 952 4197
Address: Propland Realtor 258/418 Thung Watdon, Sathorn, Bangkok, Thailand 10120